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The Meditation App Problem
It’s inevitable. If it hasn’t happened yet, it will. The subscription audit. Money gets tight, the bank statement gets scrutinized, and the purge begins. The meditation app goes first, followed by the language course and the gym membership nobody has used since January. What survives isn't the best or most valuable subscription. It's the streaming service, because the season finale is tonight and nobody in the house is letting that go. Organizations run the same audit wheneve
surgenorpaul
Sep 162 min read


The Benefit Nobody Can Reach
It happens every December. Somebody, somewhere in your organization is buying sunglasses they don’t need. They’ve just realized there’s money left in their flexible spending account (FSA), the spending deadline is approaching, and the only other option is losing the money (their own money!). And so, it’s a pair of sunglasses, a jumbo box of Batman Band-Aids, and another spare thermometer. That money was set aside for them. It sat unspent for eleven months, not because they
surgenorpaul
Aug 93 min read


You Can't Measure a Feeling
You want to renovate your kitchen. You agree on a budget and describe what you want (“open it up, make it brighter!"). Eight months later, the kitchen is finished to a high standard and looks beautiful – but it’s just not what you imagined it would be. The island is in the wrong place, there’s only one cupboard, and is that a toilet!?!? The work isn’t bad. The contractor built exactly what was asked for. The problem is that the ask was never clearly specified. That gap betwee
surgenorpaul
Jul 103 min read


Transformation Theater: When the Work Looks Right But Nothing Changes
Most organizations know how to look like they're transforming. The workshops get scheduled. The journey maps get built. The roadshow slides look polished. Stakeholders nod in the right places. And then, six months later, the same frustrations are still there, it's just buried under new vocabulary and a lot of collective fatigue. This is transformation theater. And it's far more common than anyone in the room wants to admit. The tell isn't usually the quality of the work produ
surgenorpaul
Jun 122 min read


"My back hurts and I can't focus" - What physical health is actually costing your organization
Picture this: 2pm on a Tuesday. Strategy session. Packed agenda. But across the table, someone is shifting in their chair every few minutes with chronic back pain. Someone else has had a tension headache since Monday. A third person mentally checked out twenty minutes ago from two weeks of poor sleep. Nobody says anything. The meeting carries on. This is what poor physical health looks like at the organizational level. Not dramatic absences or disability claims, but a quiet e
surgenorpaul
May 12 min read


Why Your Exit Interviews Aren’t Telling the Whole Story...
If you’re waiting for exit interviews to uncover what’s driving turnover, you’re already too late. By the time employees sit down for...
surgenorpaul
Jul 6, 20251 min read


Three approaches to improving employee engagement
There’s an increasing awareness of the importance of employee engagement in organizational impact. When figures like ‘US employee...
surgenorpaul
Aug 7, 20242 min read


“Hear about the proposed update?” “Hairy Paul proposed to Kate?!?” Poor communication and doomed organizational change.
Change is essential for continued organizational success but can be confusing and exhausting for staff, especially if communication is poor.
surgenorpaul
Jul 17, 20242 min read


How does an employee engagement rate of 23% impact your organization?
How does low levels of employee engagement impact your organization, and what can you do about it?
surgenorpaul
Jun 26, 20242 min read


"Raise those knees, Brad, and stop sweating into the kale smoothies, Tanisha!"
There is no mental health without physical health, and there is no physical health without mental health.
surgenorpaul
Jun 4, 20242 min read


"Most people think we’re doing OK. I think."
If you can’t change what you don’t measure, but you don’t know how to measure something, will it ever change?
surgenorpaul
May 24, 20242 min read


“Should I bother with this employee engagement/wellbeing/organizational health stuff?” Probably not.
Not sure if you could be bothered implementing a wellbeing initiative? Then don't.
surgenorpaul
May 10, 20242 min read


The annual health check-up that doesn’t involve cold hands or large needles
Like an annual physical, avoiding a regular organizational health check-up won't make your problems magically go away...
surgenorpaul
May 2, 20242 min read


Wellbeing frameworks and spaghetti clock towers
To most people, the term ‘wellbeing framework’ makes as much sense as the term ‘spaghetti clock tower’. Which is fair. And delicious...
surgenorpaul
Apr 18, 20242 min read


Defining workplace wellbeing through interpretative dance
This is the result when I asked an AI image generator to create ‘wellbeing at work’: Where to start… Let’s address the elephant in the...
surgenorpaul
Apr 8, 20242 min read


Frustrating day vs Frustrating job
Scenario 1. You’ve never owned Lego but somehow, as you jump out of bed, 25 minutes late on a Monday morning, you stand on a particularly...
surgenorpaul
Apr 3, 20242 min read


More than candles and mindfulness
A variation of this conversation happens more often than you’d think: Person 1 (at a dinner party): Paul, I hear you do wellbeing too!...
surgenorpaul
Mar 26, 20242 min read


How ‘wellbeing’ is like ‘quantum mechanics’
Quantum mechanics is one of those terms that gets used by TV and movie characters to sound intelligent, and by writers of TV shows and...
surgenorpaul
Mar 26, 20243 min read
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